Repairs & Upgrades
As careful as we may try to be there may come a time when your computer will break down and stop working. Not to worry as most computers can be repaired. It may just be a simple fix such as reinstalling Windows or a program. However sometimes it can be physical failure of a part.
Regardless to which type of failure it is we will give you the options to repair if the repair is less than replacement of the computer. If replacement of the unit is cheaper we will tell you upfront and give you suggestions for possible replacement and aid you in migrating your files to the new computer.
It may be time to upgrade to faster video card, more RAM or that DVD burner you have wanted. We do computer upgrades as well as repairs.
We offer a standard diagnostic fee of $60, which is applied towards the repair if we do the repair. If you are in a hurry and need to cut to the front of the line there is a next on bench fee of $45.
We take pride in that most repairs are done within 24 - 48 hours under normal circumstances, if parts have to be ordered this return time can be more than 48 hours.
Virus and Spyware Removal
It is an unfortunate reality that there is more and more tainted / infected websites everyday. It is important to protect your computer and yourself using adequate anti-virus and anti-spyware (anti-malware) programs. There are a lot of programs on the market that claim they offer the best all inclusive protection, however in our experience the program that tries to do the most often protects the least. That is why we suggest a dedicated anti-virus program and a dedicated anti-spyware / anti-malware program that is not part of the anti-virus program. This allows each program to focus exclusively on what they do rather than trying to do too much at the same time.
At some point if you are using any version of Windows that you will be infected with spyware / malware; which are 100 times more common than the old fashioned computer virus. Hackers and other groups and individuals release new ways to infect your computer daily exploiting the weak security of Windows and taking advantage of the largest consumer base of any computer software.
Unlike many of our competitors in the Asheville region, we charge a flat rate for virus and spyware / malware removal; you have already been hit once and we believe you shouldn't be hit again to recover. So we cut you a break it don't matter if it takes 1 hour or a week to clean it up we charge you the same flat fee.
If you would like us to removal the infections please give us a call.
Loosing files sucks! There is just no worse gut feeling when you turn on your computer and it doesn't see your hard drive or files, especially when you have not backed up anything. We can attempt to recover your data using our data recovery software, if it can be recovered we will put the recovered files, to CD, DVD or in some cases a new hard drive. If we can not recover the files we don't charge you; and will give you a referral to data recovery specialists.
We are authorized partners with Nordic Backup, a trusted name in online backup solutions with a large customer base from Fortune 500 companies around the world to individuals like you. Using a Java based program our backup solution is 100% cross platform compatible, so it doesn't matter if you are using a PC or a Mac machine our backup solution will work on your machine. The servers are located in Denmark, a safe location from many of the geological hazards and natural hazards of other data backup services that are offered in the United States face; because there servers are located in California, Arizona and Florida. Being hosted in Denmark, the threat from earthquakes, hurricanes and other natural disasters is minimal making it one of the safest places on the planet to store your data.
If you are interested in signing up for one of our packages please contact us for rates or sign up online clicking here.
Have two or more computers that need to see each other to share files, a printer or an Internet connection? If so then you need a network. We can build your network in your home or business, from the simple network to the complex network of servers running exchange or Small Business Server. Wired or Wireless or a combination of both is not a problem for us.
A service we offer our elderly and upon request to other individuals and businesses; setting up their DSL high speed Internet connection or their Hughes Net satellite connection for them. Getting a package dropped off at your door without instructions can be intimidating, we are here to help you do the required setup of both the physical components and setup of your computer to ensure you will be able to access the Internet. We do offer Internet connection troubleshooting for Charter, AT&T DSL, Hughes Net and all other forms of Internet connectivity in the Western North Carolina area.
Website Creation and Maintenance
Need a website or already have one and need some one to help you update it? We can help! We will meet with you to discuss your needs and what you would like to have on your website or what you need to have updated. Our rates are competitive with the Asheville region; non-profit development rates are available to 503(c) registered non-profit organizations.
We offer computer cleaning for a nominal fee, dust, dirt and bugs ... yes bugs the real ones and not the preverbal software ones. File transfers from computer to computer, printer or accessory setup, Ubuntu / Mac setup, Mac upgrades, refurbishing for non-profits, charities or school children in need of computers, computer recycling. If you do not see the computer service you need listed here give us a call, chances are we do it or know someone who can assist you.